House of Muse Brands Ltd (“House of Muse”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you use our website, purchase treatments, or sign up for email updates.

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1. Who we are

House of Muse Brands Ltd
54 Heol Don
Cardiff
Wales
CF14 2AT

Email: hello@houseofmuse.co.uk

For any data protection or privacy enquiries, please contact us using the email address above.

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2. What information we collect

We may collect and process the following personal data:

When you make a booking or purchase

• Name

• Email address

• Telephone number

• Billing or contact details provided during checkout or enquiry

When you sign up for email updates

• Name (if provided)

• Email address

We do not intentionally collect sensitive personal data (such as medical or health information) through the website.

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3. How we collect your data

Your data is collected when you:

• Complete forms on our website

• Make a booking or purchase

• Subscribe to email updates

• Contact us directly

Our website is hosted on Wix, which may use essential technical cookies and analytics tools to ensure the site functions correctly.

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4. How we use your data

We use your information to:

• Process bookings and purchases

• Communicate with you about appointments or enquiries

• Provide customer support

• Send marketing emails where you have opted in

• Meet legal or regulatory obligations

 

We only use your data where we have a lawful basis to do so, including contract fulfilment and consent.

 

5. Marketing communications

If you subscribe to our updates, we may send occasional emails about treatments, services, or offers.

You can unsubscribe at any time using the link in any email or by contacting us directly.

 

6. Data sharing

We do not sell, rent or trade your personal data.

Your information may be processed by trusted third-party providers necessary for running our website and services, such as:

• Wix (website and forms)

• Payment processing providers used by Wix

These providers are required to handle your data securely and lawfully.

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7. Data retention

We retain personal data only for as long as necessary.

• Client and enquiry data: up to 2 years

• Marketing subscriber data: up to 2 years or until you unsubscribe

We may retain limited information longer if legally required.

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8. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Withdraw consent for marketing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact: hello@houseofmuse.co.uk

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9. Data security

We take reasonable steps to protect your personal data. Our website is hosted on secure Wix infrastructure.

No method of transmission over the internet is completely secure, but we apply appropriate safeguards.

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10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.